- How to start a return or exchange?
- Size Guide?
- What is your return policy?
- What is your shipping policy?
FAQs
Orders
You do not need an account with HerveLeger.com in order to shop with us.
However, registering for an account with us is easy and provides you with the following benefits:
- Quick and easy checkout
- Personalized profile including payment options and address book
- Wishlist
- Email updates: be the first to hear about product launches and exclusive events
Pre-order merchandise is any item that has sold out and is being restocked or is available for sale but has not yet been received by our distribution center.
While we often offer promotions that are automatically added to your order during the checkout process, you may sometimes qualify for an offer that is associated with a specific code. To redeem an offer using a promotional code simply follow the steps below.
When beginning the checkout process, type the code into the “Gift card or discount code” box underneath the style on the checkout page and click on “Apply”. Check to ensure that your discount has been applied, then click on “Continue to payment”.
For further assistance, please contact us via email at [email protected], Monday through Friday, except when closed in observance of the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
HerveLeger.com currently collects sales tax for deliveries to the following states: AL, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KS, LA, MA, MD, MI, MN, MO, MS, NC, NJ, NM, NV, NY, OH, OK, OR, PA, PR, SC, TN, TX, UT, VA, VI, VT, WA, and WA. To locate an Hervé Léger boutique in your area, CLICK HERE
We are unable update or change an order once it has been placed.
For additional information, contact us via email at [email protected], except when closed in observance of the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
We apologize for any inconvenience and look forward to assisting you.
To re-set a forgotten password simply click "MY ACCOUNT" at the upper right-hand corner of your browser window, then click on “Forgot Password?” and enter your email address when prompted to do so. We will send you an email with a link to your password information.
SIGN UP to be the first to hear about product launches and exclusive events.
Rewards Program
Earn points, perks and exclusive savings every time you shop. Plus, you'll get early access to sales and a first look at everything new in our collection. Bonus birthday surprises too!
Sign up HERE
Shipping
No, we are unable to deliver to PO boxes or APO/FPO addresses.
If you are registered with HerveLeger.com, you can track your order through "MY ACCOUNT". Otherwise, a tracking link will be sent via the email address provided once the order ships.
Orders for express delivery may be placed Monday through Thursday before 11AM EST.
For further assistance, please contact us via email at [email protected], Monday through Friday, except when closed in observance of the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
A tracking link will be sent via the email address provided once the order ships. For more information on delivery and to see shipping charges to your destination, please view our SHIPPING & RETURNS.
Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.
To learn more about international orders CLICK HERE
Authentic Membership
First-time members are eligible for a 30 day free trial. To activate your free trial, join directly here or add the Authentic Membership trial to the cart or checkout page of any participating brand and complete your purchase. Note that we do require payment details upfront, but you will not be charged for your monthly membership until the end of your 30 day free trial period.
Members may cancel their Authentic Membership at any time by signing into the Authentic Membership portal here, navigating to the ‘Billing’ tab and selecting ‘Cancel Membership’ under the ‘Manage Membership’ section. If you cancel your Authentic Membership in the middle of a billing cycle, your access to the Authentic Membership benefits will continue until your next bill date, at which point you will not be charged again. If you cancel during your free trial period, your benefits will remain through the end of the 30 day period. We do not offer refunds on monthly subscription charges once they are completed.
Authentic Membership fees are automatically billed to the card associated with your initial subscription of the Authentic Membership product. To update your payment information, sign into the member portal here, navigate to the ‘Billing’ tab and select ‘Update’ next to ‘Payment Methods’. Your updated information will be billed on the next billing date.
Following the 30 day free trial period, Authentic Members are billed to the credit card on file every 30 days according to the date of sign up. To find your next billing date, sign into the member portal here, navigate to the ‘Billing’ tab and find your next billing date above ‘Next Billing Date’. You can also find your Billing history under ‘Billing History’.
Returns & Exchanges
To learn more about our return and exchange policy, or to begin the online returns process, CLICK HERE. Returns can be mailed to our warehouse with any trackable shipping method.
All returns will incur a fee of $8, which will be deducted from your return amount. A refund will be issued within 30 days of purchase in the original form of payment. All returns must be unwashed, unworn, unused and in their original condition with receipt and tags attached. Returns will only be accepted after completing the returns process online. The return process is only offered for orders within the US. Heavily discounted items are considered FINAL SALE and not eligible for return, refund, exchange, or store credit. Final sale items will be returned to the shipping address provided on the original order. You may process a free exchange in our returns center. Herve Leger gift certificates are non-refundable. Please click here to begin the process.
Please allow us approximately 14 business days to process returns; we will send you a confirmation email when your return is complete. Depending on your credit card company, it may take 1 billing cycle after your credit is applied for it to post to your account.
Unfortunately, herveleger.com is unable to process returns for items purchased at Hervé Léger stores. Please return your items in-store within 30 days of purchase. CLICK HERE to locate a store near you. Hervé Léger merchandise purchased at independent boutiques and department stores must be returned to that particular store. Please contact the individual retailer to learn more.
Unfortunately, Hervé Léger stores are unable to process returns for items purchased through HerveLeger.com. CLICK HERE to learn more about returns and exchanges, or to begin the online returns process.
Other
Hervé Léger dresses should be stored flat rather than on a hanger. When you purchase your garment, it will come folded in a specially designed storage bag. In order to properly maintain the beauty of your garment, please follow the care instructions on the attached label.
CLICK HERE to learn more about caring for your Hervé Léger garment.
We guarantee that every Hervé Léger product sold on HerveLeger.com is 100% authentic.
We’re glad to offer our assistance. Please contact us via email at [email protected], Monday through Friday, except when closed in observance of the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.